In the context of the current pandemic, the implementation of online transactions in all fields has promoted positive effects, including the agricultural sector. Ms. Pham Thi Huong, an officer of the "one-stop shop" department of the Department of Agriculture and Rural Development, said: Recently, the number of citizens directly coming to carry out procedures at the "one-stop" department has decreased significantly. Instead, Ms. Huong is busy receiving online applications. In many cases where citizens are uncertain in carrying out online procedures, Ms. Huong provides specific guidance, advice, and exchange via phone. According to Ms. Huong, currently the administrative procedures at level 4 of the Department of Agriculture and Rural Development have increased to save time and travel costs for citizens and are especially suitable in the context of Covid-19 pandemic prevention and control.

Ms. Pham Thi Huong, an officer of the "one-stop" department of the Department of Agriculture and Rural Development, processed online applications.

As of June 2021, the Department of Agriculture and Rural Development provides 91 administrative procedures, of which the number of level 3 procedures is 13, level 4 is 29. By mid-August 2021, the number of procedures Administrative procedures of the Department of Agriculture and Rural Development are 94 procedures, of which 86 are level 4 procedures according to Decision No. 2922/QD-UBND of the Provincial People's Committee, dated August 16, 2021 approving the list of services. qualified public to online degree 4 Lao Cai province. As a result, when carrying out level 4 procedures, people and businesses can actively work with state agencies anytime, anywhere with just connecting to the Internet and receiving results online or through post office. This shows the efforts of the agricultural sector in promoting administrative reform in recent years.

According to statistics, from the beginning of the year until now, the Department of Agriculture and Rural Development has received and processed 225 applications, 100% of the dossiers were returned on time. The dossiers focus mainly on the fields of forestry, cultivation and plant protection; animal husbandry and veterinary medicine; quality management of agricultural, forestry and fishery products…

Mr. Le Tan Phong, Deputy Director of the Department of Agriculture and Rural Development, said: Performing administrative reform tasks, including accelerating administrative reform, increasing level 4 procedures, Department of Agriculture and Rural Development actively develops and promulgates concretized documents on the basis of schemes and plans of the province and the agricultural sector.

In the first 6 months of 2021, the Department of Agriculture and Rural Development has advised the Provincial People's Committee to issue 7 decisions, including publishing a list of 2 administrative procedures, approving 27 internal processes, and abolishing 2 administrative procedures. administrative procedures. 100% of administrative procedures under the management of the Department are published and posted on the website and the Provincial Public Service Portal. The list of administrative procedures and internal processes in the settlement of administrative procedures are posted and made public. Currently, the Department has over 91% administrative procedures at level 4, creating favorable conditions for organizations and individuals in the transaction process.

Citizens come to do procedures at the "one-stop" department of the Department of Agriculture and Rural Development.

In addition to the results achieved in the past time, the Department of Agriculture and Rural Development also faced difficulties in implementing administrative procedure reform because of a number of decisions to announce and abolish administrative procedures of the Ministry of Agriculture and Rural Development. Rural development is not timely; Some procedures do not specify the settlement time or general, non-specific regulations, affecting the development of internal processes in the settlement of procedures...

In the coming time, the Department of Agriculture and Rural Development will continue to effectively implement plans and decrees of the Government, provinces and branches on administrative reform, implementation of administrative procedures on the environment. electronic. Promote propaganda, guide and encourage people and businesses to use online public services at level 4. Pay attention to and improve the quality of human resources and public service ethics of officials and civil servants. officials. Strengthen the control of administrative procedures within agencies and units to promptly detect and handle opinions and recommendations of organizations and individuals in handling procedures; strictly handle cases of acts of harassment, units do not strictly, openly and transparently implement administrative procedures, delay in handling administrative procedures…